Jess Carlson is the Director of Operations at the Parents Estate Planning Law Firm, helping the firm serve families across Massachusetts. Her career has focused on professional services, working in intellectual property consulting, cybersecurity consulting, insurance, and artificial intelligence. In her role, Jess manages human resources, finance, and overall firm operations. She was drawn to The Parents Estate Planning Law Firm by its mission to help families protect what’s most important to them—their children and their future. She enjoys supporting the systems and processes that allow the firm to deliver an exceptional experience for every family it serves.